Strong written and verbal communication skills.Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment.Manage time and productivity to meet daily individual and team ticket targets.Resolve customer issues in a timely and consistent manner.
Manages email, chats, and calls from customers.Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer.Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness. The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. If you want to take more ownership of your career, then you're ready to be part of Groupon.Īre you the kind of person who can step into the shoes of unhappy customers to calm them down? Are you a pro at multitasking? Do you enjoy working on complex customer problems? Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. In the process, we're positively impacting the lives of millions of customers and merchants globally. We connect people to a vibrant, global marketplace for local services and experiences. Groupon's mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses.
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime.
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